Returns and Refund Policy

Thinking of returning an item?

We follow a 100% customer satisfaction policy. So if you are not happy with the item you received or if it does not meet your
expectations and want to return it for a refund we can take the item back for a full refund no questions asked.
Please contact us to arrange a return and refund.

If you would like a replacement item instead. We are always keen to help resolve any issue you have. From care of products to sizing
guides, we’ll do what we can to fix any problems you may have.If you are having any issues, please do not hesitate to contact us and
we’ll work hard to put things right for you.

Return Policy Details

Below you’ll find full details of return and refund policy (boring we know) however we’d encourage you to please read them before
getting in touch to make sure you are clear on our policy thanks!

1. Before returning an item, you must email us first.
2. You can return most new, undamaged and unused items within 30 days of delivery for a full refund.
3. For hygienic reasons, certain items that cannot be returned. These include, but are not limited to, face masks, underwear, earrings, 
personal care goods, perishable goods, custom products etc
4. If you are returning an item, you need to give us your full name, address, order number, a reason for return and state that this
is a return package.
5. Returned items need to be sent to:
- 22 Pine Green
- Dudley
- West Midlands DY1 3RB
- United Kingdom
6. Refunds will be made within 2 working days of receipt of items to the payment method originally used for the purchase.
7. Refunds will be paid for the cost of good(s), delivery costs will not be refunded unless where the return is a result of our error (e.g.
damaged goods or receipt of incorrect items) When applicable, original delivery charges will be refunded at the lowest price shipping rate.
(E.g. An item order with express shipping will be refunded with at the standard shipping rate) 
8. Refunds of return shipping:
  1. We will cover the costs of returning goods to us if the return is a result of our error (you received an incorrect or defective item, etc.).
  2.You are obliged to pay the return shipping costs if the return is not a result of our fault.
9. Items purchased from us must be returned to the returns address provided above and as stated in point 4 above.
10. Items ordered as made to measure are not returnable.  
11. When sending products back to us for refund or exchange please make sure  that a correct shipping price is paid and there are no surcharges
to the recipient Our company does not cover them, which may result in failed delivery and return of a parcel.
12. When sending an item back for exchange we will require you to provide a proof of postage ( postage receipt or tracking etc ) for the retuned
item before we can send you a replacement item. If we provided you with a  return label then we will monitor the return and you do not need to worry.
Once we have proof that the item is on the way back to us we will dispatch you the replacement item straight away.
We do not wait for item to arrive back first. This way we ensure that the exchange happens in a time efficient way for you.

International Returns

In line with point 1, please get in touch with us first before attempting to return products. We will discuss the best options for returning goods with you,
and where applicable, under point 8, we may offer collection of goods.
Where we offer collection, if you choose to return products using an alternative method, we will be unable to cover those costs.